Discover how
FAST.
Service that means business.
FLY THROUGH APPLICATIONS WITH PROTECTION BUILDER 2.0
Protection Builder 2.0 lets you combine cover from both our product ranges with effortless ease. Built for speed and designed by advisers, it puts you in complete control of the quote and apply journey.
Over 75% of customers get an
immediate decision.
Source: Based on applications submitted between 1 September 2025 and 28 February 2026.
FLY THROUGH APPLICATIONS WITH PROTECTION BUILDER 2.0
Protection Builder 2.0 lets you combine cover from both our product ranges with effortless ease. Built for speed and designed by advisers, it puts you in complete control of the quote and apply journey.
Over 75% of customers get an
immediate decision.
Source: Based on applications submitted between 1 September 2025 and 28 February 2026.
UNDERWRITING WITH URGENCY
If an application doesn’t go straight through, we get straight on it. Our underwriters pick up referred cases quickly and drive them forward to a fast decision.
Applications requiring underwriting completed in 1.5 days on average AND WHEN WE RECEIVE EVIDENCE, THAT’S
UNDERWRITTEN IN JUST
2.5 DAYS ON AVERAGE.
Source: Based on cases submitted between 1 September 2025 and 28 February 2026.
UNDERWRITING WITH URGENCY
If an application doesn’t go straight through, we get straight on it. Our underwriters pick up referred cases quickly and drive them forward to a fast decision.
Applications requiring underwriting completed in 1.5 days on average AND WHEN WE RECEIVE EVIDENCE, THAT’S
UNDERWRITTEN IN JUST
2.5 DAYS ON AVERAGE.
Source: Based on cases submitted between 1 September 2025 and 28 February 2026.
IMMEDIATE RESPONSE MINDSET
Service is a mindset; one our Support Specialists have in abundance. They’re obsessed with minimising call waiting times and answering questions with maximum efficiency.
Adviser CALLS are ANSWERED IN AN AVERAGE OF just 58 SECONDS.
Source: Based on adviser calls received between 1 September 2025 and 28 February 2026.
IMMEDIATE RESPONSE MINDSET
Service is a mindset; one our Support Specialists have in abundance. They’re obsessed with minimising call waiting times and answering questions with maximum efficiency.
Adviser CALLS are ANSWERED IN AN AVERAGE OF just 58 SECONDS.
Source: Based on adviser calls received between 1 September 2025 and 28 February 2026.
SMARTER PAYOUT PLANS CREATED QUICKLY
With our Payout Planner, clients can make all the right moves to nominate beneficiaries, bypass probate and get the money to the right people, quickly.
On average, families receive payouts
21 days quicker with Payout Planner.
Source: Guardian. All claims with a decision made between 1 January and 31 December 2025.
SMARTER PAYOUT PLANS CREATED QUICKLY
With our Payout Planner, clients can make all the right moves to nominate beneficiaries, bypass probate and get the money to the right people, quickly.
On average, families receive payouts
21 days quicker with Payout Planner.
Source: Guardian. All claims with a decision made between 1 January and 31 December 2025.
GETTING PAYOUTS TO FAMILIES WHEN IT MATTERS MOST
We’re committed to minimising the worry and financial pressure families face when making a claim. That’s why paying claims fast is our number one priority.
In 2026 we assessed and paid a policyholder’s critical
illness claim in just one day.
GETTING PAYOUTS TO FAMILIES WHEN IT MATTERS MOST
We’re committed to minimising the worry and financial pressure families face when making a claim. That’s why paying claims fast is our number one priority.
In 2026 we assessed and paid a policyholder’s critical
illness claim in just one day.
CONSISTENCY, CONSISTENCY, CONSISTENCY
Fast, efficient service has little value unless it can be sustained. That’s why we continually invest in our people and processes to make sure we consistently deliver the speed you need to drive business growth.
Proud winners of 5 stars at the
FT Adviser Service Awards 7 years
in a row.
CONSISTENCY, CONSISTENCY, CONSISTENCY
Fast, efficient service has little value unless it can be sustained. That’s why we continually invest in our people and processes to make sure we consistently deliver the speed you need to drive business growth.
Proud winners of 5 stars at the
FT Adviser Service Awards 7 years
in a row.
Now explore the
QUALITY.